Contact PlayStrategy
What can we help you with?
I want to reopen my account
You can reopen your account on this page. It only works once.
Do not ask us by email to reopen an account, we won't do it.
"This site can’t be reached"
If you can't reach PlayStrategy, and your browser says something like:
- This site can't be reached.
- playstrategy.org’s server IP address could not be found.
- We can’t connect to the server at playstrategy.org.
Then you have a DNS issue.
There's nothing we can do about it, but here's how you can fix it.
I want to close my account
You can close your account on this page.
Do not ask us by email to close an account, we won't do it.
I want to reopen my account
You can reopen your account on this page. It only works once.
Do not ask us by email to reopen an account, we won't do it.
I want to change my username
Visit this page to change the case of your username.
We can't change more than the case. For technical reasons, it's downright impossible.
However, you can close your current account, and create a new one.
I want to clear my history or rating
It's not possible to clear your game history, puzzle history, or ratings.
However, you can close your current account, and create a new one.
I want to report a player
To report a player, use the report form.
You can also reach that page by clicking the report button on a profile page.
Do not send direct messages to moderators.
Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.
Illegal pawn capture
It is called "en passant" and is one of the rules of chess.
Try this little interactive game to learn more about "en passant"..
Illegal or impossible castling
Castling is only prevented if the king goes through a controlled square.
Make sure you understand the castling rules.
Try this little interactive game to practice castling in chess.
If you imported the game, or started it from a position, make sure you correctly set the castling rights.
Insufficient mating material
It is possible to checkmate with only a knight or a bishop, if the opponent has more than a king on the board.
No rating points were awarded
Make sure you played a rated game. Casual games do not affect the players' ratings.
Error page
If you faced an error page, you may report it:
Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.
Security vulnerability
Please refer to our Security policy.
Other bug
If you found a new bug, you may report it:
Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.
Engine or cheat mark
Do not send direct messages to moderators.
You may send an appeal to playstrategy.org/appeal.
False positives do happen sometimes, and we're sorry about that.
If your appeal is legitimate, we will lift the ban ASAP.
However if you indeed used engine assistance, even just once, then your account is unfortunately lost.
Do not deny having cheated. If you want to be allowed to create a new account, just admit to what you did, and show that you understood that it was a mistake.
Other restriction
Do not send direct messages to moderators.
You may send an appeal to playstrategy.org/appeal.
False positives do happen sometimes, and we're sorry about that.
If your appeal is legitimate, we will lift the ban ASAP.
Monetizing PlayStrategy
We are not interested in any way of monetizing PlayStrategy.
We will never display any kind of ads, we won't track our players, and we won't sell or buy traffic or users.
Please do not email us about marketing, tracking, or advertising.
Authorization to use PlayStrategy
You are welcome to use PlayStrategy for your activity, even commercial.
You can show it in your videos, and you can print screenshots of PlayStrategy in your books.
Credit is appreciated but not required.
GDPR
If you are a European citizen, you may request the deletion of your PlayStrategy account.
First, close your account.
Then send us an email at [Click to reveal email address.] to request the definitive erasure of all data linked to the account.
None of the above
Send us an email at [Click to reveal email address.].
Please explain your request clearly and thoroughly. State your PlayStrategy username, and any information that could help us help you.